Customer Service Training (catalog)
Propel Your Agency’s Customer Service to New Heights! Participants in this course will learn practical and effective techniques to make their housing programs run smoothly, maintain a positive image in their community, and improve on-going...
Public Housing Eligibility and Suitability (catalog)
Mandatory and Optional Screening Criteria Learn the difference between mandatory eligibility screening and the PHA’s suitability standards. This mini-course provides a foundation for the public housing admissions staff to determine and...
Public Housing Income & Rent Calculations Training (Catalog)
Maximize Income Through Accurate Rent Determinations This course is designed for those new to calculating rents and for those wanting to enhance their knowledge of income and rent determinations. Participants will learn procedures for...
Public Housing Occupancy (catalog)
Learn Practical Procedures to Ensure Fairness and Compliance Complying with regulatory requirements doesn’t have to increase your workload. This “live” online course will review the compliance requirements of Public Housing Occupancy and...