Customer Service Training (catalog)
Propel Your Agency’s Customer Service to New Heights! Participants in this course will learn practical and effective techniques to make their housing programs run smoothly, maintain a positive image in their community, and improve on-going...
Section 8 HCVP Eligibility (catalog)
This course provides a foundation for determining and documenting eligibility (and ineligibility) for applicant households. Attendees will receive a comprehensive understanding of the HCVP eligibility determination and processing requirements as...
Section 8 HCVP Income & Rent Calculations (catalog)
Learn How to Achieve Income Integrity Through the Accurate Identification of Income & Calculation of Rents This course is designed for those new to calculating Total Tenant Payments, HAP, and Family Share of Rent, and for those wanting to...
Section 8 HCVP Occupancy (catalog)
Ensure Consistency, Fairness & Non-Discrimination in your HCV Program This course provides procedures for complying with statutory and regulatory requirements governing the HCV Occupancy function and provides practical guidance for handling...