Learn Reasonable Accommodation Requirements and How to Process Requests for Each Type of Animal
Participants, in this course will learn how to distinguish between “pets”, “service animals”, and “support animals”.

Applicable Statutes, regulations, and judicial rulings will be outlined. Types of animals allowed in a tenant’s home and in PHA common areas will be discussed, along with policy considerations, such as fees, deposits, processing procedures, and policy enforcement.

Sample forms will be provided to help eliminate abuse by those trying to avoid pet policies, while documenting the need for a support or service animal by those persons who do have a disability that significantly limits a major life activity.

Topics discussed:

• Pets
  
  
  
  
  
  • Elderly/Disabled
  
  
  
  
  • Discretionary Pet Rules
  
  
  
  
  • Public Housing
  
  
  
  
  • PBRA
  
  
  
  
  • PBRA Mandatory Items
  
  
  
  
  • PBRA Optional Items
  
  
  
  
  
  




• Assistance & Service Animals
  
  
  
  
  
  • Assistance Animals vs. Service Animals
  
  
  
  
  • ADA
  
  
  
  
  • Emotional Support Animals (ESA)
  
  
  
  
  • ESA Verification
  
  
  
  
  • Online Verifications
  
  
  
  
  • Assistance/Service Animal Policy
  
  
  
  
  • Breed Restrictions
  
  
  
  
  • Multiple Assistance Animals
  
  
  
  
  • Different Service Animals
  
  
  
  
  • Medical Deductions
  
  
  
  
  • Court Cases
  
  
  
  
  
  

This class is great for: Resident Services staff, Resident Leaders, Property Managers, Asset Managers, Occupancy Staff, Maintenance Supervisors, and Executive Directors!

Duration: 1 hour and 29 minutes

SKU: 190806