Resolving Disputes and Avoiding Potential Problems
Any applicant can appeal a denied application, and most but not all disputes during occupancy can be addressed through the informal settlement process. The grievance and eviction process can be easy if the proper documentation and procedures are followed consistently.
Participants in this course will learn step-by-step procedures for conducting and documenting Informal Hearings, Informal Settlements, and Grievance Hearings that encourage positive outcomes and are compliant with regulations. Sample procedures are provided that can be customized for use at individual PHAs.
Topics discussed:
- Processing Denials of Admission
- Documenting Decisions
- Consideration of Extenuating Circumstances
- Notification Requirements
- Processing Terminations
- Reasons for Terminations
- File Documentation and Preparation
- Escrow Accounts When Rent is Disputed
- Preparing Termination/Eviction Notices>/li>
- How to Prepare and Process Evictions
- Due Process Determinations
- Hearing Definitions & Applicability
- Informal Hearing
- Informal Settlement
- Grievance Hearing
- Hearing Officer Checklist
- Policy and Procedural Considerations
- Implementing Policies and Procedures
- Grievance Hearing Process
- Effect of Decision on PHA and Additional Considerations (i.e., Legal Aide, Reasonable Accommodations, Limited English Proficiency, VAWA, and Local Courts)
This class is great for: Property Managers, Occupancy/Admissions Staff, & Hearing Officers!
Duration: 5 hours and 8 minutes
SKU: 220526
