This online course provides a comprehensive understanding of public housing maintenance requirements and leadership responsibilities. Participants will learn interpersonal strategies to become more effective supervisors, improve employee performance, and increase resident satisfaction. They will also learn how to implement cost-saving strategies through preventative maintenance, scheduling, and inventory management. This course is continually updated to incorporate new HUD initiatives and changes.

Topics discussed:

• Explanation of How Maintenance Interacts with the Various Functions of the Agency
• Required Components of a Maintenance Plan
• Budget Management and Conducting Cost-Benefit Analysis
• Skills Needed to Motivate and Direct Staff
• Techniques and Strategies for Planning and Directing Maintenance Activities
• Improving Communication with Both Residents and Those You Supervise
• The Public Housing Assessment System with Emphasis on Working as a Team to Achieve and Maintain High PHAS Scores
• Resident Satisfaction and Improved Customer Service
• Development of an Annual Facilities Maintenance Plan (AFMP), as Recommended by HUD to Determine Maintenance Staffing Needs