Learn Practical Procedures to Ensure Fairness and Compliance
Complying with regulatory requirements doesn’t have to increase your workload. This “live” online course will review the compliance requirements of Public Housing Occupancy and will provide procedures and best practices to effectively meet them. Course participants will receive guidance on steps taken from the time an applicant first contacts the Agency until a Dwelling Lease is terminated.
Since obtaining good and accurate information from applicants and residents is essential to the success of the Public Housing program, interviewing techniques will be provided. Fair Housing considerations will be interspersed throughout the course.
Topics discussed:
- Required Contents of the ACOP
- Fair Housing & Non-Discrimination
- Interview Techniques
- The Application Process
- Determining Eligibility & Suitability
- Preferences
- Waiting List Administration
- Preparing for Lease-UP
- Verifications
- Mandatory Use of the EIV System
- Rent Calculation Overview
- Community Service Requirements
- Annual Recertifications
- Transfers-Mandatory & Optional
- Terminations, Evictions & Grievances
- Improving PHAS Scores
This class is great for: Intake/Occupancy Staff, Admissions and Wait List Management Staff, Leasing Staff, Property Managers, Executive Directors, Quality Control Staff, Receptionists (applicant’s first point of contact with the Agency)
Duration: 9 hours and 15 minutes
SKU: 210421 & 210422
