Essential Guidance for Staff who Interact with Residents on a Daily Basis

Of all the daily interactions in public housing, the Maintenance Department has the most contact with residents. Their interactions take place in an environment outside the office, and often when no other employees are present. Administrative and management staff is unaware of what is being said or done and must trust that maintenance employees are upholding Fair Housing policies. The kindness and courtesy that employees are encouraged to demonstrate can often be misinterpreted. Therefore, it is especially important that maintenance employees understand the principles of Fair Housing.

In this course, maintenance employees will learn the types of fair housing issues that may arise and how to respond when they do. They will also gain an understanding of their roles and responsibilities in meeting the reasonable accommodations and modifications requirements of Section 504 of the Rehabilitation Act of 1973. As maintenance employees strive diligently to satisfy residents, the repairs or modifications they make are frequently not made in accordance with Uniform Federal Accessibility Standards (UFAS). Participants will learn how to document their actions in order for reasonable modifications to be properly tracked and reported by the Occupancy Staff.


Topics discussed:

• Essential Fair Housing Procedures for Maintenance


• Maintenance Do’s and Don’ts


• Sexual Harassment, Bullying, and Hostile Environment in Housing and Employment


• Pets, Assistance and Service Animals


• Reasonable Accommodations and Reasonabe Modifications


• Compliance with Uniform Federal Accessibility Standards

This class is great for: All Maintenance Staff (including temporary and part-time staff, and contractors working on the property long-term), Supervisors, Maintenance Directors & Managers, Work Order Clerks, Property Managers and 504 Coordinators!

Duration: 3 hours and 55 minutes

SKU: 220119