Propel Your Agency’s Customer Service to New Heights!
Participants in this course will learn practical and effective techniques to make their housing programs run smoothly, maintain a positive image in their community, and improve on-going relationships with residents, clients, and one another.
Learn how to brighten your own workday by improving the services you provide.
Topics discussed:
- Who is Your Customer?
- Attitude Counts
- Listening & Empathy
- Address Customer Needs
- Dealing with Upset Customers
- Body Language & Tone of Voice
- Email & Social Media Communication
This course is great for: Executive Directors, Property Managers, Occupancy and Admissions Staff, Receptionists, Clerks, FSS Coordinators, Supervisors, and Maintenance Staff!
Duration: 2 hours and 29 minutes
SKU: 210520
