Participants will learn requirements and best practices for managing site-based, community-wide, and combined waiting lists for the Public Housing Program. Participants will also learn how to properly open and close waiting lists (or portions of waiting lists), as well as how to document these actions.

Guidance will be provided on how to properly apply preferences, determine initial eligibility, and notify applicants of their status. Additionally, Fair Housing issues related to advertising, outreach, and skipping applicants will be addressed.

• Differences between Community-Wide and Site-Based Waiting Lists
• Opening and Closing Waiting Lists (Including Closing Specific Bedroom Sizes)
• Maintaining a Pool of Certified Applicants
• Non-Discriminatory Advertising and Outreach
• Collection of Information Necessary for Determining Eligibility and Suitability
• Notifying Applicants of Eligibility or Denial of Assistance
• Placement on the Waiting List
• Use of Agency Preferences and When to Verify Preferences
• Screening for Local Suitability Criteria
• Purging the Waiting List
• Related ACOP Policies and Procedures
• Special Considerations for: Reasonable Accommodations, LEP, and VAWA

This class is great for: Staff responsible for any portion of waiting list management, including those who process applications, purge waiting list(s), select families from the waiting list(s), determine eligibility, conduct lease-up activities, and Quality Control staff.